Returns & Refunds
Our 30-Day Return Policy
We stand behind every product we sell. If something isn't right, we'll make it right — it's that simple. Here's how our return policy works.
Changed Your Mind? No Problem
If you receive your order and decide it's not for you, simply return it unopened within 30 days of delivery for a full refund. We completely understand — no hard feelings, no questions asked. Just make sure the product is sealed and in its original packaging.
Why We Ask You to Keep It Sealed
Because this is a cosmetic product applied directly to the skin, we're unable to resell any items that have been opened or used — even once. For the safety and hygiene of every customer, returned products that have been unsealed are disposed of responsibly. That's why we kindly ask: if you're unsure whether you'd like to keep it, please don't open it. This way we can process your return quickly and issue a full refund with no fuss.
Opened It and Not Happy?
We're genuinely confident you'll love the results — our clinical trials and thousands of happy customers speak for themselves. But if you've used the product and it truly isn't working for you, we still want to hear from you. Get in touch with our customer service team within 30 days and we'll work with you to find a solution. We'd rather lose a sale than lose your trust.
The Honest Truth
We created this return policy because we believe in the product — not because we expect you to use it. Our return rate is incredibly low, and most customers who try the Volume Multi Balm end up ordering more. We're confident enough to offer this guarantee because the results genuinely speak for themselves. Give it two weeks of consistent use and see what happens.
Contact Us
Reach out to our customer service team with your order number and reason for return
Ship It Back
We'll provide return instructions. Send the item back in its original packaging
Get Refunded
Once received and inspected, your refund is processed within 5–7 business days
Need to Start a Return?
Our team is here to help. Reach out and we'll get everything sorted for you as quickly as possible — typically within 24 hours.
Contact Customer Service